Do you have any questions about our leMei collection or your purchase? Below you will find answers to our customers’ most frequently asked questions regarding finding the right size, shipping and payment options, and much more.

 

How do I choose the right shoe size? There are no official norms dictating shoe sizing, which means that it often varies from brand to brand. To find your shoe size, please refer to our size guide, which is displayed on the product page for each pair of shoes in our collection. You can use this guideline to determine the right shoe size for you. If you're unsure, our team is happy to help you find your perfect size.

 

Are leMei shoes suitable for wide/narrow feet? Our shoes offer a regular fit. For wider or narrower feet, we recommend sizing up or down depending on your foot shape. You can always contact us for personal fit advice.

 

Where are leMei shoes manufactured? Our shoes are meticulously handcrafted in Indonesia by skilled artisans using premium, responsibly sourced materials. Each pair reflects timeless design and world-class craftsmanship.

 

What makes leMei shoes unique? leMei shoes are handcrafted in small batches by skilled artisans, ensuring attention to detail and exceptional quality. Each pair features a timeless yet modern design, made using premium leather and high-quality materials. We are committed to ethical and eco-conscious production, creating footwear that respects both craftsmanship and the planet. Our exclusive, limited edition releases offer a sense of individuality and prestige. Every pair is built to last both in durability and style.

 

Do you ship to Germany, Austria, and Switzerland? Yes! We ship directly to Germany, Austria, and Switzerland with full tracking and transparent delivery times.

 

How long does delivery take to the DACH region? We estimate delivery within up to 14 business days for all orders shipped to Germany, Austria, and Switzerland. You will receive a tracking number once your order has been dispatched.

 

Do I have to pay customs duties or VAT? For customers in the EU (Germany & Austria), all prices include VAT and duties. For Switzerland, customs may apply depending on your country’s import regulations. We aim to make this process as smooth as possible and provide support if needed.

 

Can I return or exchange my shoes? Yes, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with our Right of Withdrawal Policy. Items must be unworn, in their original condition and packaging. To initiate a return or exchange, please contact us at shop@lemei.de with a clear statement of your decision to withdraw (you may use our sample withdrawal form, but it is not mandatory). You are responsible for the direct costs of returning the goods. Refunds will be issued using the original payment method once the items have been received and inspected. For full details, please refer to our Refund & Withdrawal Policy here.

 

Can I buy leMei shoes in-store? At this time, LeMei is available exclusively online. We occasionally host pop-up experiences in Germany — follow us on Instagram @lemei.official for updates.

 

How can I contact you? You can either reach us through our contact form or at the following e-mail address: shop@lemei.de.